We do our best to accurately show shipping charges during checkout and will go above and beyond to try to honor the price you are being charged. In the event that we are not able to honor the price due to irregular packaging, size, weight or destination, we will reach out to you with new shipping charges via the contact information provided to us during the order. Once you approve of the new shipping charges, we will adjust the invoice and ship item as quickly as possible. If you refuse the additional charges and we have charged your card, we will refund 100% of the amount back to the card on file.
Please keep in mind that we do NOT ship large items that require truck/freight.
Damaged Items: The carrier is responsible for all items damaged during shipping. You will need to fill out a damaged claim report from the carrier to be reimbursed. Please do not return these items to us as we are not responsible for the reimbursement.
We Aggressively Prosecute Credit Card Fraud:
We take fraud seriously. It is a crime to purchase products using a false or stolen credit card, or false or stolen credit card numbers. Further, it is a crime to misuse the charge back process to obtain a refund for goods that you obtained fraudulently. Whether you are the victim, or the perpetrator of fraud, be assured that we will actively pursue and prosecute fraud offenders to the fullest extent of the law. We submit all fraudulent orders, as well as the IP address used to perpetrate the fraud, to the United States Federal Bureau of Investigation (FBI) for prosecution to the fullest extent of the law. In addition, we will work with cardholders, credit card companies, and local authorities to pursue fraud offenders.
Fraud offenders not only take advantage of online merchants and consumers, but they also abuse the system the Internet community relies on for its normal operation. This abuse will continue the trend of merchants either refusing to sell products to those with free email services, mail drops, or different ship-to addresses, or completely refusing to sell their products online.